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Deskzai is a powerful customer support solution that has been developed using Laravel. This comprehensive platform is designed to streamline customer service operations with its wide range of features. One key feature is the Knowledge Base, which allows businesses to easily create and maintain informative articles for customers. The Business Hour settings ensure that support is available during operational hours, making it easier to manage customer inquiries.
The Email to Ticket conversion and User Ticket Portal features make it simple to handle customer requests efficiently. Analytics Reports provide valuable insights into support performance, while Ticket Assign allows for easy delegation of tasks. The AI Ticket Reply feature automates responses, saving time and improving efficiency. Additionally, Collision Detection helps prevent overlap in agent responses, ensuring a seamless customer experience.
Overall, Deskzai is a robust and user-friendly customer support solution that can greatly improve customer satisfaction. Check out a demo of Deskzai at https://codecanyon.net/item/zaidesk-customer-support-system/47881137. Please note that this version of Deskzai has had its license requirements removed.
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