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Deskzai is a cutting-edge customer support solution built on the Laravel framework. This comprehensive platform streamlines customer service processes with its versatile features. The Knowledge Base enables businesses to create and update informative articles, while Business Hour settings ensure that support is available during operational hours. The Email to Ticket conversion and User Ticket Portal allow for efficient management of customer inquiries. Analytics Reports offer valuable insights into support performance, and Ticket Assign simplifies task delegation. The AI Ticket Reply feature automates responses, while Collision Detection prevents multiple agents from responding to the same inquiry.
Check out a demo of Deskzai at: https://codecanyon.net/item/zaidesk-customer-support-system/47881137
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